Returns & Exchanges
At DYU, we want you to be fully satisfied with your gear, so we offer a 30-day return policy for items in original condition. Whether you need a different size or a full refund, our team is committed to getting you back to your peak performance.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.
Print and Ship
Download your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your returned gear, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing